Welcome to KETEK - Food Delivery App ("us", "we", or "our")! We appreciate your trust in our services. Please review our Refund Policy outlined below, which explains the terms and conditions regarding refunds for orders placed through our mobile application.

1. Refund Eligibility

1.1 Order Issues:

• Refunds may be eligible in cases of order issues such as incorrect items, missing items, or quality concerns.

1.2 Cancellation by Customer:

• If you wish to cancel an order, you may be eligible for a refund depending on the timing of the cancellation and the restaurant's policies.

1.3 Technical Errors:

• Refunds may be processed for orders affected by technical errors or malfunctions within our app.

2. Refund Process

2.1 Contact Support:

• To initiate a refund request, please contact our customer support team at support@ketek.com. Provide details about the issue, including your order number.

2.2 Review and Approval:

• Refund requests will be reviewed by our support team. Approval and processing times may vary based on the nature of the issue.

2.3 Refund Methods:

• Refunds may be processed using the original payment method or through alternative methods at our discretion.

3. Refund Limitations

3.1 Non-Refundable Situations:

• In some cases, refunds may not be applicable, such as for food items consumed or partially consumed.

3.2 Delivery Fees:

• Delivery fees may be non-refundable, and refunds will be based on the value of the items in the order.

4. Changes to Refund Policy

4.1 Updates:

• We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our app.

5. Contact Us

5.1 Questions:

• If you have any questions or concerns about our Refund Policy, please contact us at support@ketekajak.com.

Thank you for choosing KETEK - Food Delivery App!